These Terms of Service ("Terms") govern your use of the Gameplex storefront at shop.gameplex.ai (the "Service") and every purchase you make through it. The Service is owned and operated by Gameplex Inc., a corporation incorporated in the State of Delaware, USA ("Gameplex", "we", "us"). Contact: support@gameplex.ai; 50 West 23rd Street, New York, NY 10010, USA.
Gameplex is the merchant of record and the principal seller for every order placed on the Service. This means: (a) we set our own prices, independently of any game publisher or supplier; (b) your purchase contract is with us and with no one else; (c) we bear the commercial risk of the sale, including the obligation to refund you where these Terms or applicable law so provide; and (d) all customer support, billing questions and disputes are handled by us directly.
Gameplex is not the publisher or developer of any game shown on the Service, and is not affiliated with, endorsed by, or sponsored by any game publisher. All game names, marks and related content are the property of their respective owners and are used solely to identify the games for which we provide top-up services.
We sell game top-up products and related account services: specific denominations of in-game currency, credit, memberships, passes, or specific in-game items delivered to a game account that you designate, and defined account services such as progression assistance (piloting) and coaching (each a "Product"). Every service order is limited to the specific scope, goals and duration recorded in your order. Where you request a custom amount or item, the Product is the specific item or credit amount recorded in your order (including through our support correspondence) before fulfillment begins. The price you pay is Gameplex's own retail price for the Product together with the included fulfillment service; it is displayed in full before you confirm your order and may differ from the publisher's direct price for the underlying denomination.
We source Products at our own cost and risk from invoiced distributors and official retail channels, or by direct purchase from the publisher's official store. Title to and benefit of a Product pass to you when the designated game account is successfully credited.
You may use the Service only if all of the following are true:
To place an order you select a Product and provide a contact email address (collected at checkout), together with any game or account details needed for delivery. You are responsible for the accuracy of the details you provide.
Account-delivered orders. Some games are fulfilled inside the designated game account. For those orders, you authorize Gameplex and fulfillment operators acting on our instructions to access the designated account solely to deliver your order, and you confirm that you are the account holder or have the holder's permission. Sign-in details are arranged with you after payment through our support channel — never through on-site forms — are used only to complete delivery, are shared only with the operator completing your order, and are disposed of once delivery is confirmed. We recommend changing your password after delivery is confirmed.
All orders are subject to acceptance by Gameplex. We may decline, limit or cancel any order before delivery for any lawful reason — including suspected fraud, sanctions or compliance concerns, pricing errors, or unavailability — in which case any amount you paid for the undelivered Product will be refunded in full to the original payment method.
Delivery times vary with sourcing and order volume; we confirm completion through our support channel. Delivery is complete when the designated game account has been credited with the Product, when the agreed service scope has been completed, or, for code products, when the code has been provided to you. We keep delivery evidence (order records, fulfillment receipts and completion confirmation) for every order.
If you supplied an incorrect account identifier and the Product was delivered to the account you designated, the order is considered fulfilled; we will nonetheless make reasonable good-faith efforts to help. You may cancel any order for a full refund at any time before fulfillment has begun, and if we are unable to deliver within a reasonable time you may cancel for a full refund.
All prices are shown in US dollars unless stated otherwise, inclusive of our service and fulfillment fee, and exclusive of any taxes we are required to collect, which are itemized at checkout. The total charged is the total shown when you confirm the order.
Available payment methods are shown at checkout. When card payments are available, charges will appear on your statement under the billing descriptor disclosed at checkout. If you do not recognize a charge, contact support@gameplex.ai before initiating a bank dispute — most issues can be resolved within one business day.
We may correct manifest pricing errors. If a Product was sold at a manifestly erroneous price and has not yet been delivered, we may cancel and refund in full.
Our full Refund Policy is part of these Terms. In summary: (a) you may cancel any order for a full refund at any time before fulfillment has begun; (b) once a Product has been delivered to the designated game account, the sale is final except where the Product is defective, was not as described, or where applicable consumer law provides otherwise; (c) failed or undeliverable orders are always refunded in full; and (d) all refunds go to the original payment method.
EU/UK consumers: by placing an order you request immediate performance and acknowledge that, once delivery of the digital content has been completed, you lose the statutory right of withdrawal. Your statutory rights in respect of defective or misdescribed digital content are unaffected.
If you dispute a charge with your bank rather than contacting us first, we will respond to the dispute with our order and delivery records. Accounts associated with fraudulent disputes or friendly-fraud patterns may be suspended and referred to our payment partners.
You must not:
We may suspend or refuse service, cancel undelivered orders (with refund), and report unlawful activity to relevant authorities and our payment partners.
The Service is not available to customers located or resident in, and Products may not be delivered to accounts held by persons in: Russia, Belarus, Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk or Luhansk regions of Ukraine, or any other jurisdiction subject to comprehensive sanctions ("Restricted Jurisdictions").
We screen orders against applicable sanctions lists and geographic restrictions and will block, cancel or refund any order that fails screening. We may request additional verification information where screening so requires and may decline service if it is not provided.
Your use of any game, and of in-game currency or items after delivery, is governed by the publisher's own terms of service. You are responsible for your compliance with those terms. If credit delivered to your account is reversed or revoked by a publisher for reasons attributable to us or our supply chain, we will, at our option, redeliver the Product or refund the order in full. We have no responsibility for publisher actions attributable to your own breach of the publisher's terms.
Except as expressly stated in these Terms or required by applicable law, the Service is provided "as is" and we disclaim all other warranties. To the maximum extent permitted by law, our total liability for any claim arising out of an order is limited to the amount you paid for that order, and we are not liable for indirect, incidental or consequential damages. Nothing in these Terms excludes liability that cannot be excluded by law, and nothing affects the statutory rights of consumers in the EU, UK or other jurisdictions where such rights cannot be waived.
These Terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law rules.
Any dispute that cannot be resolved with our support team will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, on an individual basis only; you and we each waive any right to a class action. Either party may instead bring an individual claim in small-claims court. This Section does not apply where it is prohibited by the law of your country of residence; consumers in the EU/UK retain the right to bring proceedings in their local courts and may use the EU Online Dispute Resolution platform.
We may update these Terms from time to time; the version in force when you place an order applies to that order. Material changes will be posted on the Service with an updated effective date. Questions: support@gameplex.ai. Legal notices: Gameplex Inc., 50 West 23rd Street, New York, NY 10010, USA.
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