We would rather refund an order than have an unhappy customer or a bank dispute. If anything about your order is wrong, email support@gameplex.ai with your order number — we answer within one business day, and most issues are resolved with a redelivery or refund within that time.
You may cancel any order for a full refund at any time before fulfillment has begun. Orders we decline or cancel (for example, for screening or availability reasons) are always refunded in full, automatically.
Products are digital goods delivered irrevocably to the game account you designate, so a completed delivery is generally final. We will always make it right where:
In these cases we complete or redeliver the order first — that is almost always the fastest fix. If redelivery is not possible, fails, or would leave you waiting longer than is reasonable, we refund in full instead. Where applicable consumer law gives you a choice of remedy, that choice is yours.
If you provided an incorrect account identifier and the Product was delivered to the account you designated, we cannot guarantee recovery, but we will make good-faith efforts to help and will review such cases individually.
By placing an order you expressly request immediate performance and acknowledge that once delivery of the digital content is complete, the 14-day right of withdrawal no longer applies. Until delivery has begun, you retain the right to cancel for a full refund. Your statutory remedies for defective or misdescribed digital content are unaffected by this policy.
All refunds are issued to the original payment method, normally within 5 business days of approval (bank posting times vary). We do not pay refunds in cash, to a different card or wallet, or to third parties.
Bank disputes (chargebacks) take weeks; our support takes hours. If you do not recognize a charge or believe it was unauthorized, contact support@gameplex.ai first and we will investigate immediately using our order and delivery records.
GAMEPLEX