Our team is on around the clock, every day — event weekends included — and replies come from a person, not a bot. Everything starts at support@gameplex.ai.
Write to support@gameplex.ai. Include your order reference if you have one; if you don't, tell us the game and roughly when you ordered and we'll find it.
Order placed → order details confirmed → fulfillment completed through the applicable official channel → completion confirmed to you. At any point in that chain you can ask us where things stand.
If you see a charge you don't recognise, write to us first — we investigate immediately against order records and resolve most billing questions within one business day.
Self-serve orders are capped at $500 per order. If your question doesn't fit the storefront, write to support@gameplex.ai — if we can't help, we'll say so plainly.
The Service is operated by Gameplex Inc. Privacy requests: privacy@gameplex.ai.