Every Product sold on the Service is digital in-game value — a specific denomination of in-game currency, credit, membership, pass or item — delivered to the game account you identify by its player ID at checkout. Nothing is shipped, and no account credentials are ever requested or used.
Orders are fulfilled exclusively through official channels — the publisher's own web store or the delivery method associated with the applicable commercial arrangement — and credited against the player ID you provide. Fulfillment begins after your payment is confirmed and the order passes review. Delivery is complete when the designated game account has been credited with the Product; we confirm completion through our support channel.
Delivery times vary with the game, the channel and order volume. You may cancel any order for a full refund at any time before fulfillment has begun, and if we are unable to deliver within a reasonable time you may cancel for a full refund.
Delivery needs only your player ID — you'll find it in your game's profile or settings screen. If you supplied an incorrect identifier and the Product was delivered to the account you designated, the order is considered fulfilled; we will nonetheless make reasonable good-faith efforts to help.
We keep delivery evidence — order records, fulfillment receipts and completion confirmation — for every order, and can produce it for billing questions or disputes.
Undeliverable orders are always refunded in full. For anything else, our Refund Policy applies, and support@gameplex.ai answers within one business day.